Sales & Customer Service
- For customers who worked with both companies, how will we handle accounts that will now have two assigned salespeople? Customers are welcome to continue working with whichever salesperson they prefer, including more than one person. During the transition, our focus is on maintaining consistent, personalized service—so it’s business as usual for your day-to-day interactions.
- Will my existing orders or quotes with Ware-Butler be honored? Yes. All existing quotes and orders placed prior to August 1 will be reviewed and fulfilled as planned. Your current salesperson will remain your point of contact.
- Will there be any changes to delivery services? No, deliveries will continue as scheduled with no disruption.
- Will product availability or inventory change at my location? Not immediately. We are working behind the scenes to streamline product offerings across all 35 locations. While some adjustments may occur over time, our goal is to expand selection and improve availability—without impacting your day-to-day purchasing experience.
Store Hours & Closures
- Will there be any stores closed and consolidated? Yes. As part of our long-term growth strategy, we have thoughtfully evaluated our locations to ensure we are positioned to serve customers as efficiently and effectively as possible. Below are updates on specific locations:
- Greenville (Lily Bay Road): We have updated our original plan for this location. Instead of fully consolidating, Greenville will now operate under a dual-location strategy. The Lily Bay Road store will remain open as a retail-focused location, serving walk-in customers and smaller-scale projects. The Moosehead Lake Road location will serve as a contractor-focused branch, fulfilling deliveries and supporting larger projects.
- Madison (Main St.): Will be consolidated into Madison (201) and Skowhegan on December 31, 2025.
These strategic adjustments are designed to strengthen our business model, improve resource alignment, and enhance the customer experience across the communities we serve. We will continue to communicate any additional changes or official closing dates well in advance to ensure a smooth and transparent transition for customers and employees.
- Will store hours change? Current store hours will remain in place during the transition. Any future changes will be evaluated and communicated in advance.
| Hours of Operation by Location | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| Corinth | 6AM - 5PM | 7AM - 12PM | Closed |
| Dixfield | 7AM - 4PM | Closed | Closed |
| Dover-Foxcroft | 7AM - 5PM | 8AM - 12PM | Closed |
| Gorham | 7AM - 4PM | Closed | Closed |
| Greenville | 7AM - 5PM | 8AM - 12PM | 9AM - 12PM |
| Kingfield | 7AM - 5PM | 7AM - 12PM | Closed |
| Livermore Falls | 7AM - 5PM | 8AM - 12PM | Closed |
| Madison (Main St) | 7AM - 5PM | 8AM - 12PM | Closed |
| Madison (Rt 201) | 7AM - 5PM | Closed | Closed |
| Mexico | 7AM - 5PM | 8AM - 12PM | Closed |
| Old Town | 6AM - 4PM | Closed | Closed |
| Palmyra | 6AM - 4PM | 7AM - 12PM | Closed |
| Waterville | 7AM - 4PM | Closed | Closed |
| West Enfield | 7AM - 4PM | 8AM - 12PM | Closed |
Credit & Charge Account
A. For New Hammond Lumber Company Customers
- Can I continue using my Ware-Butler charge account after August 1?
Yes. Hammond Lumber Company is offering temporary transitional credit to existing Ware-Butler account holders beginning August 1, 2025. This will allow you to continue making purchases at former Ware-Butler locations while your Hammond account is set up. - Do I need to apply for a new Hammond credit account?
Yes. To continue using charge privileges after the transition period, you’ll need to complete a Hammond Lumber Company credit application.- Apply online at: hammondlumber.com/credit-department
- Or stop by any Hammond location to request a printed form.
- Why is a new application needed if I already had credit at Ware-Butler?
As part of aligning our systems, all customers will transition to Hammond’s unified credit platform. This helps us streamline billing, improve service, and ensure consistency across all locations. - What are Hammond’s standard credit terms?
Hammond’s charge accounts follow these terms:- Full payment is due by the 10th of the month following billing.
- Balances unpaid after 30 days will incur a 1.5% monthly finance charge (18% annual rate).
- Job name and delivery destination must be provided for all charged purchases.
- Will I be able to use my account at all 35 Hammond locations?
Not right away. Transitional credit applies only to former Ware-Butler locations. To charge purchases at Hammond’s 22 original locations, you must complete and be approved for a Hammond credit account. - How will I receive invoices?
Invoices for purchases at former Ware-Butler locations will continue to follow a familiar format, though payments are now due to Hammond Lumber Company. You will receive separate invoices for purchases at Ware-Butler vs. Hammond locations during the transition. - Can I still pay off my old Ware-Butler account?
Yes. Payments on prior Ware-Butler account balances can be made at any of the newly acquired Hammond Lumber Company locations or by mailing a remittance to:
Hammond Lumber Company
PO Box 500
Belgrade, ME 04917
For purchases made at former Ware-Butler locations, your account payment portal can still be accessed within the coming days at: https://hammondlumberportal.epicor-inet.com
For purchases made at other Hammond Lumber Company locations, your account payment portal will be accessed at: https://portal.hammondlumber.com - Who can I contact with questions?
Please reach out to our credit team at [email protected], or stop by your local branch. We’re here to help!
B. For Shared Customers
- Do I need to complete a new credit application?
No. Since you already have an active Hammond credit account, no additional application is needed. - What terms apply to my purchases at Ware-Butler locations?
All purchases at Ware-Butler locations will now follow the same terms as your Hammond account, including payment schedules, finance charges, and invoicing procedures. - Will I receive one combined invoice for all purchases?
Not yet. Because systems are not yet merged, you will temporarily receive separate invoices for purchases made at:- Former Ware-Butler locations
- Hammond Lumber Company locations
We are working toward a single, consolidated billing system, which will be implemented in a later phase.
- Will anything change with how I pay or manage my account?
No immediate changes. Continue managing your account as usual. Payments on prior Ware-Butler account balances can be made at any of the newly acquired Hammond Lumber Company locations or by mailing a remittance to:
Hammond Lumber Company
PO Box 500
Belgrade, ME 04917 - For purchases made at former Ware-Butler locations, your account payment portal can still be accessed within the coming days at: https://hammondlumberportal.epicor-inet.com
For purchases made at other Hammond Lumber Company locations, your account payment portal will be accessed at: https://portal.hammondlumber.com - Who can I contact with questions about my billing or account?
If you need assistance, contact [email protected].
Additional Questions
Our team is here to help. Please email us at [email protected], and we’ll be happy to assist you.